FAQs

Fire Department

  • All Rio Vista Fire Department engines and trucks are Advanced Life Support (ALS) capable. They carry essential paramedic equipment and are capable of providing ALS services. Currently almost 90% of all fire department personnel are trained paramedics.

  • Not currently at this time

  • Currently there is only one fire station serving the residents of Rio Vista, and it is located at 350 Main Street.  A second station is being planned that will serve the western portion of the city.

  • There are a variety of ways that you can stay connected to what is going on in the Rio Vista Fire Department. Sign up to follow us on Facebook, and Next Door. In addition to receiving updates via social media, you may attend periodic Rio Vista Fire Department town hall meetings, fire station open houses, and various other community outreach events that are listed on our Calendar. You are also welcome to visit your local fire station and meet the firefighters that serve your community. 

  • Rio Vista Fire Department Hotshots usually has several residential Knox boxes in stock.  These boxes hang on your door and is only accessible by the Rio Vista Fire Department.  These boxes can be obtained by making a request at Fire Station 55, 350 Main Street Rio Vista, CA 94571

  • In 2021 we had in excess of 2400 emergency responses.

  • The Rio Vista Fire Department staffs each engine and truck with at least 2 personnel.

  • We are working on expanding our staff in the office but we as of yet do not have full coverage and the firefighters were probably out on an emergency call.  You can leave a message on our voicemail and someone will return your call as soon as possible.

  • A fire engine (or pumper) is the apparatus that carries hose and water to a fire. An engine carries over 3,000 feet of fire hose in various sizes, a 2,000 gallons per minute pump and 500 gallons of water in a tank. Once the tank water is used (which usually takes less than 2 minutes of firefighting), the engine must be connected to an external water source (a fire hydrant).

     

    A fire truck (or hook and ladder) is essentially a giant toolbox. It carries specially trained personnel and tools, which are used for search and rescue, vehicle extrication, structural collapse rescue and several 100 feet of ladders including a 100-foot hydraulic aerial ladder. At fires, a truck’s primary function is to ventilate the structure and perform search and rescue inside the structure.

  • ALS stands for Advanced Life Support and is provided to patients who require paramedic services for serious emergency situations. BLS stands for Basic Life Support and is provided to patients with less serious emergency situations.

  • We are staffed 24/7 with 4 personnel, a Captain, an Engineer, Engineer Paramedic and Firefighter Paramedic.  We augment this staffing with Intern Firefighters in an effort to get 5 on the initial response.

  • The Rio Vista Fire Department responds to:

    • Hazardous Materials
    • Urban Search & Rescue
    • Water Rescue
    • Disaster Preparedness
    • Intern Firefighter Program
    • Hotshots Volunteer Program (Fundraising & Support Group)
    • Expanded Training Opportunities
    • Safe Surrender Baby Program
    • CPR Training
    • Community Emergency Response Team (CERT) Training
    • Fire Safety School Assemblies
    • Fire Station Tours & Engine Visits
    • Santa at the Fire House
    • Fire Extinguisher Training
    • Smoke Detector Requests
  • We have 2 Type 1 engines, 2 type 3 engines, 1 water tender, a 95' aerial platformand a Zodiac Rescue Boat.

  • The Rio Vista Fire Department responds to many types of calls including medical emergencies, structure fires, vegetation fires, vehicle accidents, hazardous materials incidents, public assists and odor investigations.

  • The Rio Vista Fire Department has a used needle disposal program.  Bring your used needles in a sealed container to:

    Rio Vista Fire Station 55

    350 Main Street

    Rio Vista, CA 94571

  • The Rio Vista Fire Department works in collaboration with each of its partner agencies to maintain appropriate fire clearance and fire measures for all of its neighborhoods. These fire hazardous abatement programs are conducted in accordance with state statute and locally adopted fire codes and ordinances which dictate the timing and authority that is available to the Rio Vista Fire Department and local law enforcement.

  • We have automatic aid and mutual aid agreements with the neighboring departments as well as with the other Fire Departments within Solano County.  These agreements were developed to lend assistance on emergency calls that we would not have enough staffing or equipment to handle. No Fire Department can afford to staff for all emergencies.  All departments in California agree to assist each other when their resources are stretched to the limit.

  • What you are actually seeing are two separate fire departments and two adjoining fire stations.  The station with the apparatus doors facing Main Street is Rio Vista Fire Department. Rio Vista Fire Department covers all responses within the City of Rio Vista and the Delta Fire District. The Fire Station with the doors facing Fourth Street is Montezuma Fire Protection District that services the unincorporated county areas outside the city limits. 

  • Our Fire station is strategically located so a fire apparatus can arrive at any location in the city within usually four to six minutes. A fire engine/truck responds to medical emergencies with advanced life support personnel trained to initially assess and stabilize a patient.

  • Each person on the fire apparatus has a specific job:

    • The Company Officer/Captain is responsible for supervising the Engineer and Firefighter(s) working on his/her command. He/She has the responsibility to assess emergency situations, request and organize adequate resources and mitigate the emergency in the shortest amount of time with the least impact to the community as possible.
    • The Engineer maintains the apparatus in a state of readiness, cleanliness and function ability assuring that the equipment on the emergency scene has adequate supplies (i.e., water, air, lighting) available to emergency responders.
    • The Firefighter is responsible to carry out the tactical functions needed to mitigate an emergency as directed by the Captain and supported by the Engineer (i.e., pulling fire hose, throwing the ladder, provide emergency medical services).

     

  • The Rio Vista Fire Department is an all risk response agency and needs to be able to respond from one type of emergency call to another in a seamless manner. Taking a fire truck or fire engine to an emergency enables Rio Vista Fire Department firefighters the ability to clear a medical emergency and transition into responding to a structure fire in an uninterrupted and timely manner.

  • The Rio Vista Fire Department 5-minute response time is based on two aspects of emergency response:

    • Emergency medical service calls are to provide lifesaving to assure adequate respiration and circulation are restored within a 5-6 minute window period to prevent long-term brain damage.
    • For fires, a 5-minute response time allows a sizable firefighting force to converge on a structure or vegetation fire, keeping it to its point of origin or 10 acres or less.
  • Yes, the Rio Vista Fire Department will assist you in changing the batteries in your smoke detectors.  To request assistance please call (707) 374-2233 between the hours of 8am -5pm Monday thru Friday.  We request you have your replacement batteries available when we arrive.  Please be patient with us as we try to work these replacements in between emergency responses.

Police Department

  • The Police Department encourages crime reporting, and while it is helpful to have information on who is reporting crimes or incidents, we will investigate reports received anonymously. You may call our dispatch number at 707-374-2300 to report crimes or incidents requiring an officer.

  • The City of Rio Vista contracts with Humane Animal Services for animal-related law enforcement. You may report any animal incident to dispatch at 707-374-2300. In emergencies, a police officer will respond. For non-threatening loose dogs or barking dogs, Humane Animal Services will be sent to investigate. However, remember that if a dog is barking in your neighborhood that is normally well behaved and not prone to continuous barking, report that to the dispatcher taking the call. This type of barking may be the dog's alerting of suspicious activity in your neighborhood.

  • The 9-1-1 system is to be used for any emergency that may result in injury to you or another party, or when reporting a crime in progress.  The 9-1-1 system should NOT be used to report "cold" crimes (crimes not in progress), or other routine matters.

    For non-emergency police response, please call our 24/7 Police Dispatch at 707-374-2300.

    For administrative questions such as LiveScan or to request a police report, please call our administrative offices at 707-374-6366 during routine business hours.

  • Dispatch should be called when you wish to report suspicious circumstances or persons in your neighborhood, report a non-injury accident, nuisance activities or to report a "cold" crime. You should also call dispatch when you wish to speak with an officer regarding a possible criminal matter, file a police report, or have a citation signed off.

Police Reports

  • Everybody is entitled to some information, however, not everybody is entitled to all information. We release reports according to the Public Records Act provisions.  You can access the Public Records Act by clicking using the city's PRA Portal page.  There may be a nominal charge for the report.

  • If you see an accident or are involved in an accident with injuries involved, call 911. If no one was injured in the accident, call the Police Dispatch Center at 707-374-2300 and follow the instructions of the dispatcher.

  • Call 911 immediately.  Provide the dispatcher with as many details as possible to assist officers responding to the crime in progress.

  • Call our Police Dispatch Center at 707-374-2300.  The dispatcher will take your information, and a police officer will respond to take your report.  You may also come to the Police Department to file your non-emergency report during regular office hours.  Keep in mind emergency calls take priority over non-emergencies, you may need to wait for an officer to be available.

Property and Evidence

  • You may call the police department and ask to speak to the evidence officer to determine the status of your property.  If your property is releasable you must make an appointment with the evidence officer to receive your property.  You will need a legal picture I.D. at the time of the release of your property.

  • The registered owner of the firearm(s) in the possession of law enforcement must complete the “Law Enforcement Gun Release Application”, submit appropriate fees and undergo an eligibility check by the Department of Justice.  The “Law Enforcement Gun Release Form”, instructions and fees for the processing of the application are available on the California Attorney General’s website. Please click on the link to access the form.

Search Tips and Tricks

  • Yes.  The website indexes web pages as well as PDFs, Microsoft Office documents, and text documents.

  • No.  By default, the search results will show matches for any word within the phrase.  In this example, you would receive results for all web pages and documents that contained either the word alarm or the word permit or both.

    In order to search on an exact phrase, enclose your search phrase in quotations.  The search results for "alarm permit" will show matches for that exact phrase.

  • Yes.   You can exclude words by using the minus sign (-).   In order to find the results of all pages that have alarm in the result but not permit, you would search for alarm -permit.

Title VI

  • If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

    • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
    • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

    The complaint may be filed in writing to:

    City of Rio Vista
    Brandon Thomson 
    Transit Manager
    1 Main Street
    Rio Vista, CA 94571

    Email to: bthomson@sta.ca.gov

    Phone: 707-399-3234

    Hearing Impaired: 711 (TDD/TTY)

    Complaint Assistance: The City will assist with writing a complaint if the complainant is unable to do so.

    Printable Forms:
    Title VI Complaint Form - English
    Title VI Complaint Form - Spanish

    Complainants may also file a Title VI complaint with an external entity such as the Federal Transit Administration (FTA), other federal or state agency, or a federal or state court. However, should a complaint be filed with the City and an external entity simultaneously, the external complaint will supersede the City’s complaint and the City’s complaint procedures will be suspended pending the external entity’s findings.

  • The Delta Breeze will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. The City will use its best efforts to respond to Title VI complaints within sixty (60) working days of its receipt of such complaints.

    In addition to the complaint process at the City, a complainant may file a Title VI complaint with the U.S. Department of Transportation:

    Federal Transit Administration
    Office of Civil Rights
    East Building, 5th Floor– TCR
    1200 New Jersey Ave., SE
    Washington, DC 20590

  • All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by the City will be recorded on the Customer Comment Database Program Form and immediately assigned a complaint number by the City’s Delta Breeze.

    The City’s Delta Breeze will review the Title VI complaint and will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.

    In instances where additional information is needed for assessment or investigation of the complaint, the City will contact the complainant in writing within 15 working days. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.

    The City will investigate the complaint and prepare a draft written response subject to review by the City Manager. If appropriate, the City’s Delta Breeze may administratively close the complaint.

    The Delta Breeze will investigate a formal Title VI complaint within ten (10) working days of receiving the complaint. Based upon all of the information received, the City’s Delta Breeze will prepare a draft written response subject to review by the City Manager.

    The Delta Breeze will determine if the complaint may be administratively closed after the draft is written, or if a final written response is needed. If a final written response is needed, the City’s Delta Breeze will send the response to the complainant and advise the complainant of his/her right to file a complaint externally.

    The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The City will use its best efforts to respond to a Title VI complaint within sixty (60) working days of its receipt of such a complaint, unless a complaint is filed with the City and an external entity simultaneously as noted previously.

  • Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving Federal financial assistance. The City of Rio Vista is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964. If you believe you have been subjected to discrimination under Title VI, you may file a complaint.

  • Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with the City.

Traffic

  • Yes, you can request a copy of the report.  Please have your report number and the names of the drivers involved. It may be necessary for you to wait until staff is available to produce the report or it may be necessary for you to return at a later time to pick up a copy of your report. There is a nominal fee for the production of reports.

  • The records division handles tow releases during regular office hours posted on our home page.  Due to staff shortages, it is advisable to make an appointment to avoid waiting or multiple trips to the police station. If your vehicle was impounded for 30-Days you may request a tow hearing.  Tow hearings are provided by appointment only.  Vehicles impounded for 30 days will not be released before 30 days unless authorized through the hearing process.

    In order to make the process move as smoothly as possible please be prepared to:

    1. Have your report number, license plate number or the name of the driver when the vehicle was towed available.
    2. The registered owner must be present – we cannot release to anyone but the registered owner. The registered owner must provide identification with a photo. If the registered owner is incarcerated the jail can provide a vehicle release form for completion by the registered owner. If the registered owner is not available the department will accept a notarized letter authorizing the police department to release the vehicle to another individual.
    3. The vehicle must be currently registered. If the vehicle is not currently registered a one day moving permit from the Department of Motor Vehicles must be provided.
    4. There must be two licensed drivers present when the vehicle is released.
    5. Proof of insurance must be provided at the time of release.
    6. The vehicle release fee is $150 payable in cash or money order.  We are not able to accept credit cards or checks.  The fee does not include the tow fee and storage fees accrued at the tow yard.
  • You may get a copy of your traffic citation issued by a Rio Vista police officer at the police station during normal business hours. There is a nominal fee for copies of citations. It may be necessary for you to wait until staff is available to produce the copy or you may need to return at a later time to pick up a copy of your citation.

    If you have a question regarding your traffic citation and you are an adult call the Solano County Court, Traffic Division at 707 421-7460. Juveniles should call 707 421-7631 with questions regarding citations.

    If you received a parking citation or a mechanical violation and you have a question please follow the instructions provided at the bottom of the citation or call 1800 818-1832.
    We cannot accept payment of fines at the Police Department.

West Nile Virus

  • A person can reduce their risk of WNV infection by:

    1. Staying indoors at dawn and dusk when mosquitoes are most active.
    2. Using a repellent containing the active ingredients DEET, Picaridin, oil of lemon eucalyptus, or IR3535 before going outdoors.
    3. Dumping or draining water that has been standing for more than three days, including neglected swimming pools, birdbaths, pet dishes, tire swings, and flower planters. These items provide a perfect place for mosquitos to lay their eggs, which increases the risk of being infected with WNV.
    4. Repairing broken or torn screens on windows and doors to keep mosquitoes from entering your home.
  • Infected mosquitoes. Most often, WNV is spread by the bite of an infected mosquito. Mosquitoes are WNV carriers ("vectors") that become infected when they feed on infected birds. Infected mosquitoes can then spread WNV to humans and other animals when they bite.

  • West Nile virus (WNV) is a mosquito-borne disease that was originally found in Africa. In 1999, it was detected in the eastern United States; since then the virus has spread throughout the United States and is well established in most states, including California.