What is Title VI?
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving Federal financial assistance.
The City of Rio Vista is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964. If you believe you have been subjected to discrimination under Title VI, you may file a complaint.
How do I file a Title VI Complaint?
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
- How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.
The complaint may be filed in writing to:
City of Rio Vista
Brandon Thomson, Transit Manager
1 Main Street3
Rio Vista, CA 94571
Email to: firstname.lastname@example.org
Hearing Impaired: 711 (TDD/TTY)
Complaint Assistance: The City will assist with writing a complaint if the complainant is unable to do so.
Complainants may also file a Title VI complaint with an external entity such as the Federal Transit Administration (FTA), other federal or state agency, or a federal or state court. However, should a complaint be filed with the City and an external entity simultaneously, the external complaint will supersede the City’s complaint and the City’s complaint procedures will be suspended pending the external entity’s findings.
What happens to my complaint to the City?
All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by the City will be recorded on the Customer Comment Database Program Form and immediately assigned a complaint number by the City’s Delta Breeze.
The City’s Delta Breeze will review the Title VI complaint and will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.
In instances where additional information is needed for assessment or investigation of the complaint, the City will contact the complainant in writing within 15 working days. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.
The City will investigate the complaint and prepare a draft written response subject to review by the City Manager. If appropriate, the City’s Delta Breeze may administratively close the complaint.
The Delta Breeze will investigate a formal Title VI complaint within ten (10) working days of receiving the complaint. Based upon all of the information received, the City’s Delta Breeze will prepare a draft written response subject to review by the City Manager.
The Delta Breeze will determine if the complaint may be administratively closed after the draft is written, or if a final written response is needed. If a final written response is needed, the City’s Delta Breeze will send the response to the complainant and advise the complainant of his/her right to file a complaint externally.
The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The City will use its best efforts to respond to a Title VI complaint within sixty (60) working days of its receipt of such a complaint, unless a complaint is filed with the City and an external entity simultaneously as noted previously.
How will I be notified of the outcome?
The Delta Breeze will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. The City will use its best efforts to respond to Title VI complaints within sixty (60) working days of its receipt of such complaints.
In addition to the complaint process at the City, a complainant may file a Title VI complaint with the:
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights
East Building, 5th Floor– TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Who can file a complaint?
Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with the City.